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TERMS & CONDITIONS

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Please read the following Terms & Conditions for Dorset Melts. By reading this you accept all Terms & Conditions stated here. If you do not agree then you must not use the website.

We reserve the right to update and amend these Terms & Conditions at any time. When changes are made we will reflect this on the site and endeavour to inform you. It is your responsibility to read the new Terms & Conditions regularly.

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PRIVACY AND DATA PROTECTION

 Dorset Melts respects your privacy and will treat all information confidentially.

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DATA COLLECTION

We require certain personal information when you register on our site or when you make a purchase. The data collected can include: Name, Address, Telephone number, Email address, Password and Payment details. We may also ask you general questions about the site in order to improve our service to you. We will not pass on your information to third parties.

By making a purchase on our website, you may receive occasional promotional emails about our products and services. We do not sell or trade email databases with third parties. If you wish to unsubscribe from our email updates, please do so using the links at the bottom of our email campaigns.

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USING YOUR PERSONAL INFORMATION

We will use your information for the following:

  • To process orders

  • To contact you about Dorset Melts promotions and services (with your consent only)

  • To maintain and improve the content of our website

  • For complaint handling and enquiries

 

INTELLECTUAL PROPERTY 

The content on the Dorset Melts website (logos, trademarks, pictures, text and designs) is protected by copyright and other intellectual property rights. You do not have permission to copy, modify, distribute or reproduce content from the Dorset Melts website.

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ORDERS

If there are any problems with your order we will inform you as soon as possible. We reserve the right to refuse an order for any reason. In such circumstances you shall be informed and a refund (if pre-paid) will be issued accordingly.

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DELIVERY 

Subject to stock availability, UK orders will be delivered within 1-3 working days*. *Working days include Monday-Friday, 9am-5pm and exclude weekends and bank holidays.

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DAMAGED GOODS

Dorset Melts products undergo a product quality check before orders are despatched. However, if you receive damaged goods, you must inform us us via email (dorsetmelts23@gmail.com) through our site in which you ordered, within 3 days of delivery. When contacting us, please include your order reference number, your name and a description and product code of the damaged items. Photographic evidence of the damaged product(s) is required or credit will be refused. If you wish for a refund for damaged goods, you will be refunded the full amount including the original delivery charges. Do not accept goods with visible damages.

Short/Non-Delivery must be reported within 3 days of receiving your delivery. When contacting us, please include your order reference number, your name and a description and product code of missing items. If you wish for a refund for missing goods, you will be refunded the full amount including the original delivery charges.


RETURNS POLICY

At Dorset Melts, our goal is to make your online shopping experience as enjoyable as possible. That is why, if you are not completely satisfied with your purchase, we will gladly accept returns up to 28 days from the date of purchase. You must return the goods in the condition that you received them. We shall not accept used products or those sent in an unsuitable condition.

Please contact us by emailing us at dorsetmelts23@gmail.com if you would like to discuss returning any products

On approval, you will be asked to send back the goods clearly stating your full name and order reference number. Once the goods have been received, the refund will be processed. Depending on your reason for returning you will not be refunded any original delivery charges.

If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above. We will refund you the purchase price, the delivery charge and any parcel carrier costs you incur.

When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.

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LIABILITY

You agree that you are at your own risk when using the Dorset Melts website. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss, costs or expenses, specifically for:

  • Any special loss

  • Any loss of revenue, profits, business or contracts

  • Any loss of data

  • Any loss of reputation

Our website may contain links to other sites – we are not responsible for the content on these sites.

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WARRANTY

We make no warranty or guarantees regarding our products or information provided on our website. In particular we do not guarantee:

  • Burn times – as these may vary in different environments

  • Burning instructions and tips – these are provided for guidance only. It is your responsibility that all candles are used safely. We will not accept responsibility for misuse.


AVAILABILITY OF DORSET MELTS WEBSITE

We will endeavour to make our site available 24 hours a day. However, we reserve the right to occasionally restrict access or make our website unavailable without notice. We cannot guarantee that the website will be faultless at all times. In such circumstances we will do our very best to solve the problem as soon as possible.

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COMPLAINTS

If you have any complaints about our products or service, please email us at dorsetmelts23@gmail.com.
 

Faulty Products much be reported within 3 days of delivery. When contacting us, please include your order reference number, your name and a description and product code of faulty items. Photographic evidence of the damaged product(s) is required or credit will be refused. All faulty products must be returned to Dorset Melts before credit can be raised.
 

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
 

Failure by either party to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy. Headings in these Terms and Conditions are for convenience only and will have no legal meanings or effects.

This Site is owned and operated by Dorset Melts.